Troubleshooting - Revision history

DeamonHunter: Added GPU question.

2018-01-20T13:39:04Z

Added GPU question.

DeamonHunter: Format restructure. Plus new issue.

2018-01-10T05:22:35Z

Format restructure. Plus new issue.

DeamonHunter: Reordered page. Added detailed Failed to find server Exectutable to FAQ.

2018-01-06T01:02:19Z

Reordered page. Added detailed Failed to find server Exectutable to FAQ.

DeamonHunter: /* Other Issues */

2017-09-21T08:43:38Z

‎Other Issues

DeamonHunter: /* Other Issues */

2017-09-21T08:36:30Z

‎Other Issues

DeamonHunter: Added another issue.

2017-09-21T08:27:58Z

Added another issue.

Bartwe: /* Known issues */

2017-04-07T13:53:46Z

‎Known issues

EGadd at 18:28, 12 April 2016

2016-04-12T18:28:41Z

EGadd at 18:28, 12 April 2016

2016-04-12T18:28:27Z

EGadd: /* Common Issues And Their Resolutions */

2016-02-09T00:05:52Z

‎Common Issues And Their Resolutions

← Older revision		Revision as of 13:39, 20 January 2018
Line 10:		Line 10:
	# Run the game again and see if the issue is fixed.		# Run the game again and see if the issue is fixed.

		+
		+	----
		+
		+	===='''Q:''' Game is running slow and it does not seem to be using my GPU. ====
		+
		+	'''A:''' This can be a number of different issues and is usually the fault of a system with two GPU's. (i.e. Laptops) There are generally two different methods of solving this.
		+
		+	The first is finding your graphics card option, and force setting the game to the proper graphics card. The second option, is more of the nuclear way of doing it, and that is turning off any other GPU.
		+
		+	There are multiple tutorials on how to do both floating around on the internet. Here is two that was found:
		+	* https://community.amd.com/docs/DOC-1581
		+	* https://support.serato.com/hc/en-us/articles/202305784-Changing-graphics-card-settings-to-use-your-dedicated-GPU-on-a-Windows-computer-
		+
		+
	----		----

@@ Line 1: / Line 1: @@
 = Common Issues And Their Resolutions =
-'''Q:''' FAILED TO FIND SERVER EXECUTABLE
+===='''Q:''' Failed to find server executable! ====
 '''A:''' This is a common issue with Virus scanners. Follow these steps in order to fix this;
@@ Line 12: / Line 12: @@
 ----
-'''Q:''' A PREMIUM ACCOUNT IS REQUIRED ON THIS SERVER.
+===='''Q:''' A premium account is required on this server! ====
 '''A:''' You may not have registered on the launcher using the key that came with the Humble Bundle purchase to upgrade your account.
 ----
-'''Q:''' EXTERNAL COMPONENT HAS THROWN AN EXCEPTION
+===='''Q:''' External component has thrown an Exception! ====
 '''A:''' Make sure your speakers are plugged in and working properly.
 ----
-'''Q:''' SCREEN LOOKS SCRAMBLED, ZOOMED IN OR STRETCHED
+===='''Q:''' Screen looks scrambled, zoomed in or stretched! ====
 '''A:''' Go to Options > General > Graphics and set the field of view back to “75” (default).
 ----
-'''Q:''' ERROR ON LAUNCHER - “While unpacking CompressBundle, mismatched hash for ...”
+===='''Q:''' “While unpacking CompressBundle, mismatched hash for ...” error on the standalone launcher! ====
 '''A:'''  This problem is sometimes encountered due to an antivirus program blocking the installation. Please make sure to add the Staxel directories to the exceptions list in your antivirus' settings.
 ----
-'''Q:''' STAXEL HAS BAD PERFORMANCE
+==== '''Q:''' Staxel has bad performance! ====
 '''A:''' Turn down all your settings in Options > General > Graphics and then turning them back on individually to find the highest settings that will run smoothly on your computer. If you’re on a laptop make sure Staxel is using the best graphics card available. To do this, right click on your launcher and select “Run with graphics processor <Your dedicated card>”
 ----
-'''Q:''' GAME STOPS RESPONDING WHEN I CLICK PLAY
+==== '''Q:''' Game stops responding when I click play! ====
 '''A:''' This problem is sometimes encountered due to an antivirus program blocking Staxel from running. Please make sure to add the Staxel directories to the exceptions list in your antivirus' settings.
 ----
-'''Q:''' "Access to the path "Staxel.Client.exe" is denied." ERROR POPS UP WHEN UPDATING STAXEL
+==== '''Q:''' "Access to the path "Staxel.Client.exe" is denied." pops up ====
 '''A:''' This issue is likely related to having the game running still (or crashed in the background) or a virus scanner holding the file.
 ----
 '''Q:''' "Why are some villagers and players green?
 '''A:''' This is a rare issue causing Character Accessories (Player Hair's, Bodies etc) to either not load the colours correctly or display incorrectly. This seems to concern a display that has an incorrect/broken .icc. Try setting any monitor changes back to default. [https://pcmonitors.info/articles/using-icc-profiles-in-windows/ This article may be of use.]
 ----
@@ Line 96: / Line 119: @@
 https://www.avast.com/contact-form.php?subject=VIRUS-FILE

@@ Line 1: / Line 1: @@
-== Blocked / Virus ==
+'''A:''' This is a common issue with Virus scanners. Follow these steps in order to fix this;
+# Find out how to make an exception for Staxel in your Virus scanner. We do not recommend turning your Virus Scanner completely off, so exceptions is the next best thing.
-Staxel might get blocked by browsers, Windows smartscreen or virusscanners.
+# The next bit changes depending on which version of the game you are using.
+#* If you are using Steam: Head to you Steam Library and find Staxel. Right-Click on the name and click <tt>'''properties</tt>'''. Go to <tt>'''Local Files</tt>''' and then click <tt>'''Verify Integrity of Game Files'''</tt>.
-As far as we can tell these issues will go away when Staxel is more popular and gets whitelisted by these products.
+#* if you are using the Standalone Launcher: Open the launcher and click Validate.
+# Run the game again and see if the issue is fixed.
-To the best of our knowledge Staxel, the launcher and the installer are safe. (Unless you didn't get the files directly from us !)
 ----
-−
-The installer as scanned by virustotal ( 2015-12-4 ) https://www.virustotal.com/en/file/cd9e6802a5052ab8c65003afbd77055f5612a6dae30aea64be8b73f073822a03/analysis/1449247113/
-( 2015-12-10 ) https://www.virustotal.com/en/file/8b096a2d691b689265bb27769f0795d8bfb57c0f1dc4af1c1ede5feeeb097dc9/analysis/1449761527/
-( 2015-12-10 )Launcher: https://www.virustotal.com/en/file/f4160407eb4b5bcd48d338dd82a8068bebed3f902b9268c396b205a4838e14e6/analysis/
-−
-== Steam ==
-−
-What steam support has to say about antivirus https://support.steampowered.com/kb_article.php?ref=4361-MVDP-3638
-−
-== Known issues ==
-−
-−
--12-4 : Avast blocks the installer. (No notification, installer doesn't show a window, process hangs in the taskmanager)
-−
--12-10 : Total 360 thinks the launcher is a trojan.
-−
--04-07 : Turning off win10 firewall breaks fonts.
-−
-== Sites to report files as false positives ==
-−
-https://www.avast.com/contact-form.php?subject=VIRUS-FILE
-−
-−
-== Common Issues And Their Resolutions ==
 '''Q:''' A PREMIUM ACCOUNT IS REQUIRED ON THIS SERVER.
@@ Line 85: / Line 63: @@
 If you're running into any problems and can't find any answers, please email team@playstaxel.com or visit either [http://forums.playstaxel.com/ our forum] or [https://discordapp.com/invite/Staxel our discord server] for support!

@@ Line 80: / Line 80: @@
 '''Q:''' "Why are some villagers and players green?
-'''A:''' This is a rare issue causing Character Accessories (Player Hair's, Bodies etc) to either not load the colours correctly or display correctly. This seems to concern a display that has an incorrect/broken .icc. Try setting any monitor changes back to default. [https://pcmonitors.info/articles/using-icc-profiles-in-windows/ This article may be of use.]
+'''A:''' This is a rare issue causing Character Accessories (Player Hair's, Bodies etc) to either not load the colours correctly or display incorrectly. This seems to concern a display that has an incorrect/broken .icc. Try setting any monitor changes back to default. [https://pcmonitors.info/articles/using-icc-profiles-in-windows/ This article may be of use.]
 ----
 If you're running into any problems and can't find any answers, please email team@playstaxel.com or visit either [http://forums.playstaxel.com/ our forum] or [https://discordapp.com/invite/Staxel our discord server] for support!

@@ Line 80: / Line 80: @@
 '''Q:''' "Why are some villagers and players green?
-'''A:''' This seems to be a rare issue concerning a display that has an incorrect/broken .icc. Try setting this back to default. [https://pcmonitors.info/articles/using-icc-profiles-in-windows/ This article may be of use.]
+'''A:''' This is a rare issue causing Character Accessories (Player Hair's, Bodies etc) to either not load the colours correctly or display correctly. This seems to concern a display that has an incorrect/broken .icc. Try setting any monitor changes back to default. [https://pcmonitors.info/articles/using-icc-profiles-in-windows/ This article may be of use.]
 ----
 If you're running into any problems and can't find any answers, please email team@playstaxel.com or visit either [http://forums.playstaxel.com/ our forum] or [https://discordapp.com/invite/Staxel our discord server] for support!

@@ Line 70: / Line 70: @@
 ----
-'''Q:''' "Acess to the path "Staxel.Client.exe" is denied." ERROR POPS UP WHEN UPDATING STAXEL
+'''Q:''' "Access to the path "Staxel.Client.exe" is denied." ERROR POPS UP WHEN UPDATING STAXEL
 '''A:''' This issue is likely related to having the game running still (or crashed in the background) or a virus scanner holding the file.
@@ Line 76: / Line 76: @@
 ----
-If you're running into any problems and can't find any answers, please email team@playstaxel.com for support!
+'''Q:''' "Why are some villagers and players green?

← Older revision		Revision as of 13:53, 7 April 2017
Line 25:		Line 25:
	2015-12-10 : Total 360 thinks the launcher is a trojan.		2015-12-10 : Total 360 thinks the launcher is a trojan.

		+	2017-04-07 : Turning off win10 firewall breaks fonts.

	== Sites to report files as false positives ==		== Sites to report files as false positives ==

← Older revision		Revision as of 18:28, 12 April 2016
Line 68:		Line 68:

	----		----
−

	'''Q:''' "Acess to the path "Staxel.Client.exe" is denied." ERROR POPS UP WHEN UPDATING STAXEL		'''Q:''' "Acess to the path "Staxel.Client.exe" is denied." ERROR POPS UP WHEN UPDATING STAXEL

← Older revision		Revision as of 18:28, 12 April 2016
Line 66:		Line 66:

	'''A:''' This problem is sometimes encountered due to an antivirus program blocking Staxel from running. Please make sure to add the Staxel directories to the exceptions list in your antivirus' settings.		'''A:''' This problem is sometimes encountered due to an antivirus program blocking Staxel from running. Please make sure to add the Staxel directories to the exceptions list in your antivirus' settings.
		+
		+	----
		+
		+
		+	'''Q:''' "Acess to the path "Staxel.Client.exe" is denied." ERROR POPS UP WHEN UPDATING STAXEL
		+
		+	'''A:''' This issue is likely related to having the game running still (or crashed in the background) or a virus scanner holding the file.

	----		----

← Older revision		Revision as of 00:05, 9 February 2016
Line 68:		Line 68:

	----		----
		+

	If you're running into any problems and can't find any answers, please email team@playstaxel.com for support!		If you're running into any problems and can't find any answers, please email team@playstaxel.com for support!